Job Description

Perks of the Position
  • Currently working remotely during covid-19 pandemic, but role will offer flexibility after the pandemic
  • All equipment provided (laptop, headset)
  • Full medical/dental/vision benefits from day 1
  • RRSP matching program
  • 3 weeks vacation with 8 personal/wellness days
  • Monday to Friday – no weekends!
Summary of the Position
The Bilingual Customer Service Representative is committed to ensuring all customers have a positive experience and receive top quality service levels.
Position Responsibilities
  • Answer incoming calls and emails from customers
  • Process orders, invoices, credits/returns and respond to customers’ inquiries. Provide delivery time estimates to customers as well as tracking information.
  • Check availability of stock to determine backorder timelines
  • Prepare and send customer order acknowledgments.
  • Handle any issues with customer orders such as delivery issues, shipment discrepancy and back orders.
  • Communicate regularly with internal Departments – i.e. Sales, Warehouse, Suppliers.
Required Experience/Qualifications
  • Fully bilingual in English and French, both written and verbal
  • Minimum of 1 year of customer service experience (order desk experience preferred)
  • Proficiency with Microsoft Word, Excel and Outlook. SAP or ERP experience a strong asset.
  • Strong organizational, administrative and time management skills
  • A team player attitude and an appreciation for a job well done!Bilingual Customer Service Representative (currently remote due to covid-19), Mississauga, ON

Key skill Required

  • Client Relations


  • Coordinator

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